RWC: Spark Sport reveals some key numbers

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Spark remains silent on some key numbers, such as what it cost to grab and host Rugby World Cup 2019 rights, and how many people got a Tournament Pass paid or free as a qualifying Spark broadband or mobile customer.

But this morning the telco released some interesting numbers for Spark Sport – which started with a wobbly performance as it made the decision to simulcast the key NZ-South Africa pool match on TVNZ from half-time, but finished the tournament on a relatively strong footing – even if issues in between saw some 60 complaints to the Commerce Commission, a mauling from ex-All Black Craig Innes and a Facebook mob threatening a class action.

Spark says 20 per cent of customers needed help with its streaming service (or as it prefers to phrase it: “Four out of five Rugby World Cup customers did not contact Spark Sport’s help channels.”)

Two-thirds of the help queries were in the first 10 days of the tournament.

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Spark says fewer than 1 per cent of customers had complex queries (defined as those that took more than four interactions to resolve). Spark supplied over 500 replacement devices free of charge and completed over 150 home visits “nearly all of which s

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