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MELVILLE, N.Y.–(BUSINESS WIRE)–Verint®Systems Inc.(Nasdaq: VRNT), The Customer Engagement Company™, today announced a line-up of events taking place this month that address a wide variety of topics, such as workforce management best practices, VoC programs that generate ROI and addressing data privacy compliance challenges.
Best Practices for Workforce Management
July 11: CRMXchange Webinar Roundtable
Verint’s Andressa Marlan, manager, product strategy, will present “Best Practices for Workforce Management” at 1 p.m. ET. Workforce management has long been defined as ensuring that the right number of agents with the right skills are available at the right time to deliver the right level of support to customers. This panel will offer best practices, such as automating employee engagement and building in more flexibility to meet the needs of today’s rapidly evolving contact center environments.
The Future of CX: Listening, Analysis & Action on VoC Enterprise-wide
July 11: Verint Webinar
Forrester’s Faith Adams, senior analyst, and Verint’s Ben Smith, vice president and general manager of Voice of the Customer solutions, will present “The Future of CX: Listening, Analysis and Action on VoC Enterprise-Wide” at 2 p.m. ET. While CX and VoC programs offer fantastic potential to spur widespread business improvements, Forrester CX Index data reveals that general CX quality levels have not improved in recent years—despite this trend, some organizations are achieving great results. Webinar attendees will learn such items as the foundational elements of cutting-edge CX programs and developing VoC programs that help generate strong ROI—and much more.
Putting it Together – Turning Data Privacy Compliance from Pain to Gain
July 16: Verint Webinar (Part Three of “The Rising Tide of Data Privacy Regulations” Webinar Series
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